Terms and Conditions

Welcome to Hanif Rajput Catering Service. By engaging with our services, including visiting our website, booking our catering, or contacting us through any channel, you agree to abide by the following Terms and Conditions. Please review them carefully.

1. Privacy Policy

We are committed to safeguarding your privacy. This section outlines how we collect, use, and protect your personal information.

Information We Collect:

  • Personal details (name, email, phone number, event details)

  • Payment information (processed via secure third-party services)

  • Usage data and cookies (to improve your website experience)

How We Use Your Information:

  • To deliver and manage catering services

  • To process payments securely

  • To send marketing content (only with your consent)

  • To improve our website and services

Data Security: We implement strong security measures to protect your information, but no digital transmission is 100% secure.

Your Rights: You may request to access, correct, or delete your data, or opt out of communications at any time.

2. Payment Terms and Conditions

  • Booking Deposit: 25% of the total amount is required at the time of booking.

  • Full Payment: 75% of the balance is due at least one week prior to the event.

  • Security Deposit (If Applicable): May be required based on the total container value; refundable upon timely return and no damage.

Non-Payment Clause:
If full payment is not made at least two weeks before the event date, the booking will be automatically canceled.

Order Modifications:
Changes must be requested at least 3 days before the event.

3. Cancellation Policy

  • 3 Days Before Event: 10% of total bill charged

  • 1 Day Before Event: 25% of total bill charged

  • Same Day Cancellation: 100% of total bill charged

4. Refund Policy

  • No refunds for cancellations made within 3 days of the event.

  • Partial refunds (as per cancellation policy) will be processed within 14 business days.

  • Refunds will be issued to the original payment method only.

5. Shipping and Pickup Policy

  • Self-Pickup Option Available: Clients opting for self-pickup must bring their own containers.

  • Container Provision: If provided by us, a security and rental fee will be required in advance.

  • Return of Containers: Must be returned by next day for security refund.

  • Loss/Damage: Any breakage or loss will be charged to the client.

6. Information Sharing

We do not sell or share your personal information with third parties for marketing. We may share limited data only with:

  • Trusted service providers (e.g., payment processors, IT support)

  • Legal authorities when required by law

7. Updates to Terms

These terms and policies may be updated periodically. Please review them regularly to stay informed of any changes.

8. Contact Us

For any questions or concerns, please contact us:

Hanif Rajput Catering Service
📞 +92 322 5003485 | +92 322 5003484
📍 Office #1, Allah Dad Plaza, Block-19, G-8 Markaz, Islamabad
✉️ info@hanifrajput.pk