At Hanif Rajput Catering Service, we are committed to protecting your privacy and ensuring your personal information is handled carefully. This Privacy Policy outlines how we collect, use, and safeguard your information when interacting with our services, including our website, social media channels, and customer service.

1. Information We Collect

• Personal Information: When you contact us, request a quote, or place an order, we may collect personal information such as your name, email address, phone number, and event details. This information is necessary to provide you with our services and respond to your inquiries.

• Payment Information: To process payments for our services, we collect payment information such as credit/debit card details or bank account information. This information is securely processed through trusted third-party payment processors and is not stored on our servers.

• Cookies and Usage Data: We may use cookies and similar tracking technologies to track your activity on our website and store certain information. This helps us improve your online experience, understand user behavior, and analyze website performance.

2. How We Use Your Information

• Service Delivery: We use your personal information to provide and manage our catering services, including event planning, communication, and customer support.

• Payment Processing: Your payment information is used solely for processing payments and managing financial transactions related to our services.

• Marketing and Communication: With your consent, we may use your contact information to send you promotional offers, updates, and newsletters about our services. You can opt out of these communications at any time.

• Website Improvement: Usage data and cookies help us analyze website traffic and improve the functionality and content of our website.

3. Payment Terms and Conditions

• Payment of Total Dues:

  • At Booking Time: 25% of the total payment is required at the time of booking.

  • Full Payment: 75% of the complete balance payment is required one week prior to the event date.

  • Security Deposit (If Applicable): A security deposit may be required, which will be deposited along with the full payment. The exact security charges will be determined according to the value of the total containers.

  • Non-Payment of Full Dues: If full payment is not received two weeks prior to the function date, the event booking will automatically be canceled.

• Order Changes: Any changes to the order must be informed at least 3 days before the function.

• Cancellation Charges:

  • 10% of the total bill will be charged if canceled 3 days before the event.

  • 25% of the total bill will be charged if canceled one day before the event.

  • 100% of the total bill will be charged if canceled on the function date.

4. Information Sharing and Disclosure

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Hanif Rajput Catering Service, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Opt-Out: Opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Return/Refund Policy

• No refund is applicable for cancellations made within 3 days of the event.

• Partial refunds (as per cancellation charges) will be processed within 14 business days.

• Any refund will be issued through the original payment method.

9. Shipping Policy

• Self-pickup option is available.

• If the client opts for self-pickup, they are required to bring their own food containers.

• If containers are provided by us, the client must deposit security and rental charges in advance.

• Containers must be returned no later than the next day for a refund of the security deposit.

• Any breakage or loss of containers/equipment will be borne by the client.

10. Cancellation Policy

• Cancellation charges will apply as per the Terms and Conditions mentioned above.

• Refunds, if applicable, will be processed within 14 business days.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hanif Rajput

+923225003485 | +923225003484

Office# 1, Allah Dad Plaza، Block-19 G 8 Markaz G-8, Islamabad Capital Territory 44000

info@hanifrajput.pk